How do I place an order?

Ordering at New Era Engineering is easy. Placing your first order at New Era Engineering? Please follow the below mentioned steps:

1. Just select the items you want to shop.
2. Enter your shipping address.
3. Enter your payment information, and you are good to go.

If you need any assistance, give us a call. We would love to take your order over the phone. You may contact us at +91 81047 99761 to book your order via telephone. Call Timings: 11:00 AM – 6:00 PM (Monday to Friday).

How will my order be delivered to me?

Your order will be delivered through reputed courier companies at your doorstep. Bulk Orders (greater than 10) and heavy items are shipped through surface and may take more than 10 days for delivery.

How will I know if the order is placed successfully?

Once your order is successfully placed, you will receive a confirmation over email and text message from newerafilters.com. This email will have all the details related to your order. Order details can also be viewed at My Account > Order history if you have placed the order through your login ID.

What is the standard delivery time?

Standard delivery time is 5-7 days; however, for some products, delivery time may vary depending upon availability or depending upon the size of the order.

Why is standard delivery time different for some products?

Time taken to deliver a product depends upon the following parameters: stock availability, size of the order, shipping address, size of the product, and make-to-order products.

Will I be informed once my order is processed?

Once your order is confirmed and processed, you will receive a shipment notification via email/SMS advising you of the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

Do you take orders over the phone?

Yes, we do take orders over the phone. You may contact us at +91 81047 99761 to book your order. Call Timings: 11:00 AM – 6:00 PM (Monday to Friday).

How do I check the status of my order?

Our order status is updated to you via emails and SMS at every step. Once your order is placed, you would receive an SMS and an email with your order details. Once your order is dispatched, you receive an SMS with your tracking details. Please check your spam and old SMS for the status of your order. In case of any unforeseen events which delay your order, you would receive a special update from our end.

Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an email/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real-time status of your order.

Can I place a bulk order for an item(s)?

Yes, we accept bulk orders. Please place an order, and we will call you on the number provided by you.

Can I add an item to my order after I have placed my order?

Unfortunately, no, however, you can simply place another order.

I tried placing an order using my credit card, but it isn't working. Can you help me place an order?

If your debit/credit card isn't working, we can always take your order over the phone. Do call us at +91 81047 99761. Call Timings: 11:00 AM – 6:00 PM (Monday to Friday).

I tried placing my order using my debit card/credit card/Net Banking, but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank, and we, unfortunately, won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate a refund within 4 days of your request. Receipt of the refund would, however, depend on the mode of payment mode chosen by you.

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via email/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in the future.

What should I do if I find my package opened or tampered with upon delivery?

New Era Engineering believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the applicable period. We will look at it immediately and get back to you.

Why did I receive a partial order?

We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to ulfil your order, we will refund you the full payment made towards that particular product, at the earliest.

The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?

The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us. New Era Engineering is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange: Product is used/altered/Defective product. Physical / in-transit damage to the product. Branded product received seal opened. Empty packet/some items or accessories are missing. Significant difference found in New Era Engineering website as comparison to product.

Return & Cancellation

Customer is not eligible for return/exchange if:

• It's "No longer needed".
• Customer tried to handle the industrial product and unable to use it, which promotes any tear/damage.
• Made to Product (on demand) will not be returned.

Guidelines for Return/Exchange:

For products purchased on New Era Engineering, in the event the customer has any concern with the product, the customer shall inform New Era Engineering Customer care within 48 hours of product delivery. Customer must share a video with the Customer care team while opening the package in case of an empty package/quantity issue. If the customer is sharing photographs of the product, it must be a four-angle photograph (Videography will be highly appreciated). In the case of industrial goods, return will be accepted only in the case of wrong, defective, damaged product. New Era Engineering shall endeavor to process the customer refund within 7 (seven) working days from the date of the request made to the Customer Care team.

Refund Policy

The refunds in accordance with the above guidelines shall be as per the following:

• In the case of a pre-paid order, the refund will be processed through a payment gateway or any other online banking/electronic funds transfer system approved by the Reserve Bank of India and will reflect in the same account of the customer buying the product from where the customer has paid the transaction amount.
• The customer buying the products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the product.

Refunds / Returns shall NOT be allowed in the following cases:

• Return request is made outside the specified time frame of 48 (Forty-Eight) hours as specified above.
• In cases where price tags, labels, original packing, freebies, and accessories, box are missing.
• If the product is damaged by the customer, in any manner as may be determined by New Era Engineering at its sole discretion.
• If the product has been used by the customer.
• If the product is sold as combo/sets, it cannot be returned as an individual product.

Cancellation Policy

Orders once placed cannot be cancelled.

I've still not received the refund to my bank account. Why?

If you have received an email from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered, and your money is safe. We initiate the refund process as soon as we receive the details. Damaged products are returned to our warehouse and have been quality checked.

I paid the amount upfront while purchasing a product from New Era Engineering, how do I get the refund?

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made the payment from within 7-10 working days.

What are the details you require to process NEFT refund?

Once you agree to the NEFT refund, you will receive an email from New Era Engineering customer support team asking for:

• Bank Name
• Account Number
• Account Holder's name
• IFSC code
• Location of the Bank

We initiate the refund process as soon as we receive the details from you, and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

It takes 7-10 working days for the money to be credited to your account.

Payment Methods

What are the modes of payment for purchasing on www.newerafilters.com? What payment methods do you accept?

We accept the following modes of payment:

• Debit/Credit Cards/Net banking of all major banks
• NEFT/RTGS

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Credit cards

We accept payments made using Visa, MasterCard, and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards

We accept payments made using Visa, MasterCard, and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on New Era Engineering?

Your online transaction on New Era Engineering is secure with the highest levels of transaction security currently available on the Internet. New Era Engineering uses Razorpay as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on New Era Engineering are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please send us a mail on sales@newerafilters.com with your transaction details, and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring that information passed on to the payment gateway is accurate, i.e., account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us at +91 81047 99761. Call Timings: 11:00 AM - 6:00 PM (Monday to Friday)

Can I use my bank's Internet Banking feature to make a payment?

Yes. New Era Engineering offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this, you can directly transfer funds from your bank account while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.

Can I make a credit/debit card or Internet Banking payment on New Era Engineering through my mobile?

Yes, you can make credit card payments through the mobile site. New Era Engineering uses Razorpay as a payment gateway for credit/debit card payment. Razorpay uses high-end technology to protect your card information.